Lacking professionalism in sourcing agents is a huge concern for all global buyers, it has been a so controversial issue that people have heated debate over the pros and cons of hiring China Sourcing Agent. Numerous buying offices and sourcing agents themselves tend to accuse the conduct of taking kickbacks, and after doing so they shift the buyers’ attention to their own services and advertise that they may never resort to this unethical behavior.
However, it needs to be admitted that all of them are in essence agents, and they are generally all very likely to belong to this lapse, but couple of them shed much light on solutions to this issue. The issue is actually because of human nature. For instance, many of them may have mixed feelings when they offer the quotations for their clients, they might ask themselves, “I came across so amazing a supplier for my client, and they also get so good price, shouldn’t I deserve something more?” “The packaging and shipping cost me a great deal, and it took us a a large amount of effort in speaking to this supplier, do you work for my clients simply to make ends meet?”
A standard practice is that some suppliers willingly give sourcing consultants or translators an amount of hidden commission to be able to win an order or the latter asks for kickbacks from your suppliers, however, this practice is not merely unethical and unprofessional, but also practically unsustainable, because although unlikely some day the suppliers could tell the facts for the buyer, the sourcing agent would find himself merely a tool for that suppliers and, even worse, turn out to be no long trusted through the client.
The very best and very likely the sole option is to facilitate a sustainable system that enables the sourcing agent to be fully integrated into the buyer’s virtual office. The customer should treat the sourcing agent as Independent Sourcing Agent with absolute sincerity, whilst the sourcing agent should treat his client as his employer with absolute loyalty.
The sourcing agent can try a number of the methods below:
Provide payment proof for each and every transaction using the suppliers and shippers. This could include photos of receipts, Alipay/Wechat transfer screenshots, bank slips, etc. In this manner, the initial total cost in procuring the goods can easily be tracked and calculated.
Present detailed contact info of all suppliers and shippers for the client. Moreover, when the client must contact them for just about any clarification purposes, if the suppliers tend not to understand English, the smosbr agent should offer translation assist to facilitate the clarification process.
Refuse to any form of hidden commission from the suppliers, stay impartial and objective when choosing suppliers for that client’s requirement. Always stay answerable and available to the suppliers, provide the buyer’s requirements for them in a timely manner, show for the suppliers that this buyer’s interests are physically and constantly represented.
In the client’s request, make tours to the suppliers for quality checking, pre-delivery inspection, trouble shooting, tech support, etc and make sure the suppliers fix all issues focused on the goods before and after the delivery of the goods.
The purchaser can try a few of the methods below:
Provide a reasonable sourcing fee.. When possible, assist the agent create an Email ID in the name in the employer’s company so he could more convincingly represent the buyer in dealing with the suppliers, likewise, the creation of Chinese website to buy stuff can also carry out the same purpose.
Cover the expenditures including costs generated in packaging, domestic shipping cost, traveling expenses, etc at the agent’s end. Motivation measures: As the cooperation reaches a very stable and mature level, it may worth consideration to offer retainer fee or performance bonus towards the agent according to savings achieved.